Privacy
Policy

A general Provision

1. Data Controller, Data Protection Officer

The Data Controller in accordance with the Swiss Data Protection Regulations and the EU General Data Protection Regulation (GDPR) of every website (including online-shops and mini sites for special offers), Smart device Application, presence on social media, multimedia portals, chatbots and any other consumer touchpoint of Berlin Heals Holding AG (hereinafter each "Website") shall be Berlin Heals Holding AG Grienbachstrasse 11, 6300 Zug.

Berlin Heals Holding AG has not appointed a data protection officer according to article 37 GDPR.

2. Processing of personal data

Berlin Heals Holding AG collects and processes personal data of:

• users and registered users of an Berlin Heals Holding AG registered Website (i.e. visitors, account holders etc.);
• legal entities purchasing and receiving/benefitting services of Berlin Heals Holding AG ;
• potential licensees or end-users of the Berlin Heals Holding AG services (hereinafter “Berlin Heals Holding AG Members”;
• recipients of Berlin Heals Holding AG newsletters;
• participants in research campaigns and opinion surveys conducted by Berlin Heals Holding AG ;

(together Users).

In particular, the following categories of personal data are processed by Berlin Heals Holding AG :

• Personal data including but not limited to first and last name, address, legal entity, VAT number, residence, telephone number, email address, date of birth, date of incorporation, Identification data (scans, ID Number, expiry date, trade register excerpt);
• Data pertaining to orders and purchases including but not limited to billing address, services ordered and purchased, information and queries and complaints relating to services, User care and services, rescissions and disputes;
• Data in connection with marketing and communication, including but not limited to information relating to newsletter and other communication channels, opt-ins and opt-outs, invitations to and participations at events and special activities, communication preferences, correspondence and communication with Berlin Heals Holding AG (including records of the communication); personal preferences and interests and User segmentation information;
• Data concerning the use of the Website including but not limited to the IP address and other user identification (e.g. username of social media, MAC address of devices, cookies, beacons, etc.), date and time of Website visits, visited sites and contents, and referring websites;
• Data in connection with communication including but not limited to preferred means of communication, correspondence and communication with Berlin Heals Holding AG (including records of the communication);

(together User Data).

In the course of business, Users will be required to provide User Data necessary regarding the services or if required by law. Without this data, Berlin Heals Holding AG will not be able to render its services to the User.

Any access to the Website is logged, therefore Berlin Heals Holding AG collects any data regarding the usage and User journey of and through the Website which cannot be deactivated by the user of the Website.

3. Purpose of processing and legal grounds 

Purpose of data processing

In particular, but not limited to, and in accordance with the applicable law, Berlin Heals Holding AG may process personal Data for the following Purposes:

• In connection with services offered, conclusions of contracts, executions of contracts, maintenance and development of User relations, communication, User service and support, promotions, advertisement and marketing (including newsletters and mailing of promotional materials), communication, invitation to events and participation in promotions, organization of joint activities with Partners;
• Management of the Users of the Website and other activities, operation, maintaining and developing the Website (including the provision of functions which require identifiers or other personal data) and additional IT systems and identity verifications;
• protection of Users, employees and other individuals and protection of data, secrets and assets of and entrusted to Berlin Heals Holding AG as well as the protection and security of systems and premises of Berlin Heals Holding AG ;
• compliance with legal and regulatory requirements, including the internal rules of Berlin Heals Holding AG , enforcement and exploitation of legal rights and claims, defense against legal claims, litigation, complaints, combating abusive conduct, engaging in legal investigations and proceedings and responding to inquiries of public authorities;
• sale or acquisitions of business divisions, companies or parts of companies and other corporate transactions and the transfer of personal data associated therewith; and
• for other lawful purposes where such processing was evident from the circumstances or indicated at the time of the collection.

(together the Purpose of Data Processing).

Legal grounds of Data processing

Berlin Heals Holding AG uses the personal data for the Purpose of Data Processing based on the following legal grounds:

• performance of contracts;
• compliance with legal obligations of Berlin Heals Holding AG ;
• consent of User (can be withdrawn at any time);
• legitimate interests of Berlin Heals Holding AG , including but not limited to
  
  • purchase and rendering of services;
  • advertising and marketing activities;
  • efficient and effective User support, maintenance of contact and other communication with Users;
  • understanding User behavior, activities, concerns and needs, market studies;
  • efficient and effective improvement of existing services and development of new services;
  • efficient and effective protection of Users, employees and other individuals and protection of data, secrets and assets of and entrusted to Berlin Heals Holding AG as well as the protection and security of systems and premises of Berlin Heals Holding AG ;
  • maintenance and security, efficiency of business and development, the Website and IT systems;
  • reasonable corporate governance and development;
  • compliance with legal and regulatory requirements and internal rules of Berlin Heals Holding AG ;
  • prevention of fraud, offences and crimes as well as related investigations, handling of claims and actions against Berlin Heals Holding AG , legal proceedings, cooperation with public authorities, legal actions

4. Transfer and Disclosure of Data

In accordance with applicable data protection laws, Berlin Heals Holding AG  may transfer personal data, to the following categories of commissioned data processors:

• service providers;
• local, national and foreign authorities;
• acquirers or parties interested in acquiring business units, companies or other parts of Berlin Heals Holding AG ;
• other parties in potential or actual legal proceedings;
• other Group companies of Berlin Heals Holding AG.

(together Commissioned Data Processors).

Berlin Heals Holding AG  may disclose personal data to Commissioned Data Processors and to any country worldwide, including namely all countries in which Berlin Heals Holding AG  is represented by Group companies, affiliates or other offices and representatives as well as to countries in which service providers of Berlin Heals Holding AG  process their data. If data is disclosed to countries without an adequate protection, Berlin Heals Holding AG  shall ensure such (e.g. by EU standard clauses, binding corporate rules, EU-U.S. and/or the Swiss-U.S. Privacy Shield Framework).

5. Data Retention

In general, Berlin Heals Holding AG retains personal data for no longer than it is necessary for the purposes for which the personal data are processed. Notwithstanding the general principle, Berlin Heals Holding AG may process personal data for longer periods subject to the following rules and obligations: Berlin Heals Holding AG retains personal data as long as Berlin Heals Holding AG (i) is obligated to do so (by way of contract, law or other provisions) or (ii) has an overriding interest (e.g. an interest for reasons of proof in case of claims, documentation of compliance with certain legal or other requirements). Deviating rules are reserved with respect to anonymization or pseudonymization of personal data subject to applicable law.

Berlin Heals Holding AG retains contract related personal data (including business records and communication) as long as the contractual relation is in force and for ten years after termination of the contractual relationship unless (i) a shorter or longer statutory storage obligation is applicable, (ii) the retention is required for reasons of proof or another valid reason based on applicable law, or (iii) the deletion of the data is required earlier. 

Log files are retained for 12 months.

6. Cookies

Berlin Heals Holding AG uses cookies on its Website.

Berlin Heals Holding AG uses cookies to learn more about the way a user interacts with the Website in order to improve the user's experience when visiting the Website.

Berlin Heals Holding AG uses session cookies that are automatically deleted when the Website is closed and that enable the server to establish a stable connection to the user (e.g., that the user doesn’t lose already entered date) while the user is using the Website. Berlin Heals Holding AG also uses permanent cookies that are only deleted after a per Website specified time.

Permanent cookies are used to remember the preferences of the user on the Website and remain on the user's device even after the browser is closed or the device is restarted. Berlin Heals Holding AG uses these cookies to analyze user behavior and to determine visit patterns so that the Website functionality can be improved for all users.

Cookies do not cause any damage and do not contain any viruses. If the user nevertheless does not wish cookies to be set, browser settings can be changed that cookies are only created or generally rejected with the consent of the user.

Please note, however, that if cookies are not allowed or rejected on the Website, some functionalities may be restricted or unavailable.

Berlin Heals Holding AG is entitled to install a code in transactional emails, newsletters and other marketing emails to determine whether the recipient has opened an email or downloaded images contained in the email. However, the recipient can block this application in their email program. In any case, the recipient agrees to the use of this technology by receiving newsletters and other marketing e-mails.

If Berlin Heals Holding AG places third-party advertising on the Website (e.g. banners) or intends to place its own ad on a third party's website, cookies may be used by companies specializing in the use of this advertising. Berlin Heals Holding AG  does not pass on any personal data to such companies, i.e., third parties merely place a permanent cookie with the users of the Website to recognize users. This is in the sole interest of Berlin Heals Holding AG  and enables Berlin Heals Holding AG  to place targeted advertisements for these persons on the websites of third parties (e.g. in connection with products for which these persons have shown interest in the online shop). Berlin Heals Holding AG  does not pass on any personal data to the operators of external websites.

7.  Commissioned service providers and third parties

In order to ensure a convenient experience, Berlin Heals Holding AG may cooperate with service providers (or third parties) for programming, testing, User experience, payment, hosting etc. Using these service providers, Berlin Heals Holding AG may transfer User Data to provide its services to the Users.

8. Rights of the Users, visitors and partners

Any affected individual or legal entity may request information from Berlin Heals Holding AG if data concerning them is being processed. In addition, any affected individual or legal entity has the right to request the correction, deletion or restriction of its own personal data as well as to object to the processing of its own personal data per se. Should the processing of personal data be based on consent, the affected individual or legal entity may withdraw such consent at any time.

Requests shall be submitted to:
Berlin Heals Holding AG
Data Protection
Grienbachstrasse 11
6300 Zug
Switzerland
info@berlinheals.com

If your consent is required for data processing, we process your data only if you have given us consent for these specific purposes (e.g., when filling out the interested party form). A given consent can be revoked at any time, providing it has no effect on data processing already executed.

Berlin Heals Holding AG reserves the right to restrict the rights of the affected individual or legal entity in accordance with applicable law and e.g., not to disclose comprehensive information or not to delete data.

In the event that Berlin Heals Holding AG makes an automated decision with respect to a certain individual or legal entity which may have a legal effect for the affected individual or legal entity or seriously affect him or her in a similar way, the affected individual or legal entity shall have, in accordance with applicable law, the right to communicate with Berlin Heals Holding AG and to request a reconsideration of the decision or to request the prior evaluation by Berlin Heals Holding AG. In such case, the affected individual or legal entity may no longer be able to use certain automated services. The individual or legal entity will be informed thereof subsequently or separately in advance.

Any affected individual or legal entity may also raise a complaint with the competent data protection authority, which in the case of Berlin Heals Holding AG is the Federal Data Protection and Information Commissioner in Switzerland (https://www.edoeb.admin.ch) or the respective data protection authority in the user's country of residence.

9. Changes to this Data Protection Policy

Berlin Heals Holding AG reserves the right to amend this Data Privacy Notice at any time and without prior notice or announcement. The latest version posted on the Berlin Heals Holding AG  Website shall be applicable.

Berlin Heals Holding AG shall inform the affected person of any update or amendments by email or in another appropriate manner.

The amendments shall be deemed to have been accepted unless the affected individual objects within 30 days of notification. In case of objection Berlin Heals Holding AG shall be free to terminate any agreement with the affected individual with immediate effect.

B Specific Provisions

The provisions of section A hereinabove shall be supplemented by the following provisions for certain activities of Berlin Heals Holding AG. The provisions of this Section B shall take precedence.

1. Newsletter and personalized advertisement

If agreed upon by the User, Berlin Heals Holding AG  may send newsletters or other commercial communications regarding its services to the User. Based on the information provided, Berlin Heals Holding AG  may personalize the information provided to the User that the User only receives information that Berlin Heals Holding AG  deems interesting and relevant to the User. For this purpose, Berlin Heals Holding AG  analyses the data including but not limited to information about business purpose, interests and preferences as well as other information collected and data that can be derived from linking various data of the User and otherwise.

Berlin Heals Holding AG may send newsletters or other commercial communications in connection with its services to Users. In accordance with the applicable law, Berlin Heals Holding AG  reserves the right to do so without the prior consent of existing Users.

The User may at any time unsubscribe from any newsletters or other commercial communications on the Website or via the link provided in each mailing. The termination of one newsletter may not entail the termination of other newsletters.

Personalized advertising may also be placed during the visit of the Website. Each such personalized advertisement displayed is generated by Berlin Heals Holding AG using cookies and other analytic tools (see section A. 6 above).